Support

For developers using the Modelo or Referenco banks in the UK Open Banking test environment, please contact the Open Banking Service Desk for support servicedesk@openbanking.org.uk.

Ozone provides dedicated support direct to corporate clients. Please contact support@o3bank.com.

Documentation

Please also see our blog for the latest video tutorials.

Support levels

Ozone is a highly secure, highly available platform. Our standard licence fee includes:

  • 99.9% availability.
  • 24/7 monitoring.
  • 24/7 access to online support desk.
  • Regular updates to the latest version of the UK Open Banking API standard.

We offer a range of support packages, tailored to the needs of each client.